Profile Summary:
- 12 years of experience in Business Consulting, ISO 9001 Quality Management, Process Improvement, Project Management, Governance & Compliance, Lean & Six Sigma, and ISO 27001 ISMS
- Worked closely with the Leadership team, Stake Holders, Clients and the Top Management.
- Managed small and large projects spread across various geographies and about 9 countries
Experience:
- 12 years of experience in Business Consulting, ISO 9001 Quality Management, Process Improvement, Project Management, Governance & Compliance, Lean & Six Sigma, and ISO 27001 ISMS.
- Single handily managed several international assignments for process management consulting & ISO 9001 consulting services.
- Successfully implemented & certified ISO 9001 and ISO 27001 for more than 560 clients worldwide.
- Designed and implementing quality assurance framework for 5 clients.
- Developed Procedures, Policies, Documents, Format & Templates.
- Managed small and large teams to achieve business & strategic goals.
- Ensuring compliance to various international standards.
- Drive initiatives to enhance customer satisfaction & best practice sharing.
- Driving automation projects to enhance productivity and accuracy.
- Established quality objectives in line with business objectives, strategy and balanced score card.
- Established rewards and recognition program.
- Perform risk assessments, highlight potentials risks, and drive corrective and preventive actions to mitigate risks
- Trained more than 3000 people on various quality and process excellence methodologies such as ISO 9001, ISO 27001, Lean, FMEA, Process Mapping, RCA, 5S and 7 Quality Tools.
Achievements & Strengths:
- Implemented ISO 9001 standard for more than 500 clients spread across 9 countries.
- Trained more than 3000 people on various quality and process excellence methodologies such as ISO 9001, ISO 27001, Lean, FMEA, Process Mapping, RCA, 5S and 7 Quality Tools.
- Excellent project & people management skills.
- Excellent client and stake holder management.
- Designed and implemented quality assurance framework for 5 clients.
- Transitioned and Migrated processes with proper quality & process documentation
Qualifications & Certifications:
- MBA (Operations Management)
- E (Electronics Engineering)
- ISO 9001:2015 Lead Auditor
- ISO 27001:2013 Lead Auditor
- ISO 22301:2012 Internal Auditor
- Six Sigma – Black Belt
- Six Sigma – Green Belt
- PMP (Trained)
Sector experience and key skills:
- ISO 9001:2015 (Training, Implementing, Internal Audits)
- ISO 27001:2013 (Training, Implementing, Internal Audits)
- Business Process Mapping
- Lean & Six Sigma
- Involved in consulting practice across various domains and industries such as Insurance, Banking & Financial Services, Finance & Accounts, Travel & Leisure, Shipping & Logistics, Utilities, Market & Business Research, Contact Center and Customer Service, Telecom, BPO & KPO.